Sonji Phillips

Traveling to professional conferences often brings to mind packed schedules, inspiring speakers, and valuable networking. Yet, sometimes the most meaningful moments happen unexpectedly, outside the formal agenda. During a recent trip to Atlanta for the 19th Annual System of Care Academy (SOCA) Conference, a simple act of kindness on the MARTA train left a lasting impression that went far beyond the conference itself. The Unexpected Start to a Memorable Trip- By LisaMarie Pesante After landing...

Introduction Organizations are investing more in training than ever before—but employees are increasingly feeling overwhelmed. What was once a growth opportunity is now becoming a source of pressure. This is training burnout—a growing challenge that reduces engagement, retention, and real performance outcomes. What Causes Training Burnout? Excessive Learning Demands Employees are expected to complete training alongside full workloads, leading to mental fatigue. “Always-On” Learning Digital...

Introduction Organizations invest heavily in training, yet much of it is quickly forgotten. This is not a failure of employees—it is a reflection of how the human brain processes information. Improving outcomes requires a shift from delivering more content to designing learning experiences aligned with cognitive science. Why Employees Forget Training The Forgetting Curve Without reinforcement, employees lose a significant portion of new information within days. Cognitive Overload Long...